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  About Quia
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What is Quia?
Quia is the only Web site that lets you do all of the following (no other site or software product even comes close!):
  • Create 16 types of games and learning activities
  • Create quizzes with any of 10 types of questions:
       Multiple choice
       True-false
       Pop-up
       Multiple correct
       Fill-in
       Initial answer
       Short answer
       Essay
       Matching
       Ordering
  • Create classes and track quiz results
  • Create class pages for communicating with students
  • Maintain an online schedule and calendar
  • Upload images and audio clips
  • Copy and modify any of Quia's two million activities to suit your own needs
  • Share your activities with students, friends, colleagues, anyone in the world!

When you create an activity on Quia, you get your own personal URL (Web address) that you can share with anyone. Here are examples of the types of creations you can make with Quia:

  Quiz   Matching   Flashcards   Concentration   Word Search   Battleship   Challenge Board
  Class Page   Columns   Cloze   Hangman   Mini Quiz   Jumbled Words   Patterns
  Picture Perfect   Pop-ups   Rags to Riches   Ordered List   Scavenger Hunt




How is Quia pronounced?
Quia is pronounced key-ah. It rhymes with Maria.




How much does Quia cost?
Quia costs $49 (U.S. dollars) per year, per instructor. This includes access for all of an instructor's students. Discount pricing is available for groups of ten or more instructors. Please send e-mail to orders@quia.com if you have any subscription-related questions.




Do you have any presentation materials?
Thank you for spreading the word about Quia! We have a PowerPoint presentation that you can download, and we can also send you brochures that you can hand out to your attendees. (Windows users: to save the presentation to your hard drive, right-click and select Save Target As.)

  PowerPoint presentation    download now
  Adobe PDF presentation    download now


   To request brochures, click here.





How long will my subscription be active?
A subscription to Quia lasts one year. When you subscribe to Quia, your subscription expiration date will be included in your e-mail confirmation. After subscribing, you can view your expiration date in the Preferences tab of the Instructor Zone.





How do I renew my subscription?
You may renew at any time to extend your subscription by another full year. To renew, go to https://secure.quia.com/subscription/purchase and click Renew next to your subscription type.





How do I play activities?
Visit the Shared Activities Area for access to thousands of activities created by educators around the world. Or, visit the top activities page to see what was most popular last month.





How do I edit my activities and quizzes?
If you are already logged in, go to the Instructor Zone. There is a link to the Instructor Zone from the Quia Web home page. Or, if you are not logged in, simply log in and you will be taken there automatically. The Instructor Zone organizes your activities and quizzes in the Activities and Quizzes tabs, respectively. Next to each activity is a link labeled Edit. Click this link to bring up an editing form that you can use to make changes to your activity or quiz.





How do I let other people use my activities?
Before others can use your activities or take your quizzes, they need to be able to find them on the Quia Web site. After you create a new activity or quiz, you will be given the URL (the Web site address beginning with http://) where your material resides. On Quia, URLs look something like this:

http://www.quia.com/jg/7.html

or this:

http://www.quia.com/quiz/100001.html

You can share your activity or quiz with someone simply by telling that person the URL. Once someone knows the URL of your activity or quiz, he or she can type that URL into a Web browser and play your activity. You can share your activities with as many people as you want.

Another way to let people know about your activities is to have Quia send them e-mail. In the Activities tab in the Instructor Zone, next to the title of each of your activities, is an icon that looks like this: . If you click this icon, Quia will prompt you to enter a series of e-mail addresses. Quia will then send a message with your activity URL to everyone you specified.

If you forget the URL of your Quia activity, don't worry. The Activities tab lists of all of your activity URLs for easy reference.

Note: Other people do not need to log in to use your activities and quizzes. Anyone can use your activities simply by typing in the URL.





Do my students need to log into my account before they can use my activities?
No. Your students do not need to log into Quia in order to use your activities. All they need to do is type the URL of your activity or quiz into their browsers. If you have forgotten the URL of an activity, you can find it by going to the Instructor Zone. Look under the URL column next to your activity's title.





How do I add an image to my quizzes and activities?
As a Quia subscriber, you have the ability to upload images to the Instructor Zone and add them to your activities and quizzes. This is done in the Files tab.

The matching, flashcards, concentration, and quiz templates provide a Browse button that lets you select an image from ones that you have previously uploaded.

To add images to all other activities, you must first identify the path of the image and construct an HTML <IMG> tag that refers to the image.

All images uploaded to the Quia Web site will begin with the path "/files/quia/users/yourusername/" as listed in your Files tab after the words Current Folder. You must complete this path with your username and the file name of your image. For example, the following <IMG> tag refers to an image called "airplane.jpg" uploaded by someone with the username "pegasus":

<IMG SRC="/files/quia/users/pegasus/airplane.jpg">

You can place this image tag in any field of your activity or quiz editor that is marked with a blue plus sign (+). Blue plus signs (+) are displayed next to fields in which you can enter HTML. HTML entered in these fields will only be interpreted if the Activate HTML option is checked in the settings section of your activity or quiz editor.





How do I add audio files to my quizzes and activities?
As a Quia subscriber, you have the ability to upload audio files to the Instructor Zone and add them to your activities and quizzes. This is done in the Files tab.

The matching, flashcards, concentration, and quiz templates provide a Browse button that lets you select an audio file from ones that you have previously uploaded.

To add audio files to all other activities, you must first identify the path of the audio file and construct an HTML <A HREF> tag that refers to it.

All audio files uploaded to the Quia Web site will begin with the path "/files/quia/users/yourusername/" as listed in your Files tab after the words Current Folder. You must complete this path with your username and the file name of your audio clip. For example, the following <A HREF> tag refers to an audio file called "vocabulary.mp3" uploaded by someone with the username "pegasus":

<A HREF="/files/quia/users/pegasus/vocabulary.mp3">Listen</a>

The anchor text "Listen" will be provided as a link for your students to click and listen to the audio file. You can enter any text as an anchor for your audio files.

You can place an audio link in any field of your activity or quiz editor that is marked with a blue plus sign (+). Blue plus signs (+) are displayed next to fields in which you can enter HTML. HTML entered in these fields will only be interpreted if the Activate HTML option is checked in the settings section of your activity or quiz editor.





How do I link to a file from my quizzes and activities?
As a Quia subscriber, you have the ability to upload files and link to them from activities and quizzes. First, you must upload your files in the Files tab of the Instructor Zone. Then, you must identify the path of the file and construct an <A HREF> tag that refers to the file.

All files uploaded to the Quia Web site will begin with the path "/files/quia/users/yourusername/" as listed in your Files tab after the words Current Folder. You must complete this path with the name of your file. For example, the following <A HREF> tag refers to a file called "Assignments.doc" uploaded by someone with the username "pegasus":

<A HREF="/files/quia/users/pegasus/Assignments.doc">View Assignments</a>

In this example, the anchor text "View Assignments" will be provided as a link for students to click and open the file. You can enter any text as an anchor for your files.

You can place this file tag in any field of your activity or quiz editor that is marked with a blue plus sign (+). Blue plus signs (+) are displayed next to fields in which you can enter HTML. HTML entered in these fields will only be interpreted if the Activate HTML option is checked in the settings section of your activity or quiz editor.





How do I get my activity to appear in the Shared Activities Area?
Simply fill out our nomination form.





Can other people use my activity if it is not in the Shared Activities Area or Top 50 list?
Yes. Anyone can use your activities or take your quizzes regardless of whether they appear in the Top 50 list or Shared Activities Area. To share your activity with other people, you just need to let them know the URL. If you have forgotten the URL of an activity, you can find it by going to the Instructor Zone and looking under the URL column next to your activity's title.





I forgot the address of my activity. How do I get to it?
It's easy to get the address (URL) of any activity that you have created. Just go to the Instructor Zone and look under the URL column next to your activity's title.






How long will my activities and quizzes remain on the Quia Web site?
If you are a Quia subscriber, any activities that you have created while subscribed will remain on Quia indefinitely, unless you delete them. One of the benefits of using Quia is that you can reuse your activities and quizzes year after year.

Any activities created during a 30-day trial will be deleted when the trial expires. However, if you subscribe within 30 days after your trial account expires, your trial activities will be restored for you.





Why is my activity or quiz hit counter stuck?
The count that appears in the Instructor Zone will not change every time you reload the page. It needs a little while to "catch up" to the actual hit count. If you wait a minute or two and then reload, you should be able to observe the change.

If your activity or quiz has been added to the to the Shared Activities Area, the number of hits will include the number of times your activity was viewed from the Shared Activities Area. The number of hits is updated every few hours.





How do I edit my class page?
Go to the Quia Web home page and click Enter next to Instructor Zone. Click the Classes tab to display a list of your class pages. Click the Edit link next to the one you want to make changes to. The class page editor will appear, allowing you to make changes to your page. When you are done, be sure to click Save changes at the bottom of the screen.





How do I get my new activities to appear on my class page?
When you create new activities, they do not automatically get added to your class page. You get to decide on your own whether you want them to be added and, if so, which pages you want to add them to. To add new activities to your class page, follow these steps:

  1. Go to the Quia Web home page and click Enter next to Instructor Zone.
  2. Click the Classes tab to display the list of your class pages, and then click the Edit link next to the one you want to change.
  3. When the class page editor appears, scroll down to Section 6, Your Quia Activities.
  4. Select your activities from the drop-down lists. Each drop-down list represents a single activity that will appear on your page. Initially there are five drop-down lists, allowing you to list up to five activities. To add more activities, click the Add more activities button. The class page editor will reappear with ten additional drop-down lists for you to choose from.
  5. When you are done adding activities, be sure to click Save changes at the bottom of the screen.




Why is my class page blank?
If your class page is not showing up at all, then it's possible that you forgot to close one of the HTML tags in your message to students. Or, there could be something in your message that looks like an HTML tag but isn't. For example, some <, >, or & symbols can be interpreted as HTML tags. If any tags such as <TABLE> or <A HREF> are left unclosed, then the page behavior varies among browsers. Some browsers may display the page correctly, while others may not.

To fix this problem, go back to the class page editor and check to make sure that all HTML tags are closed appropriately with a closing tag. For example every <TABLE> needs to have a </TABLE>.

If, after trying these suggestions, your page is still not displaying, contact our support desk and we'll look into the problem.





How do I remove an activity from my class page?
Go to the Instructor Zone and click the Classes tab to display the list of your class pages. Then, click the Edit link next to the page that you want to change. This will bring up the class page editor. Scroll down to Section 6, Your Quia Activities section and find the activity that you want to remove. In the drop-down list, select the very first option, Choose from list. Then, save your page by clicking Save changes at the bottom of the screen.

Don't worry—removing an activity from your class page doesn't remove the activity itself, and you can always add the activity back to your class page later.





How do I add an images, audio files, and other files to my class page?
As a Quia subscriber, you have the ability to upload images, audio files, and other files to the Instructor Zone and add them to your class page. First, upload your files in the Files tab of the Instructor Zone. Then, to insert a file into your class page, follow these steps:
  1. Place the cursor in the message text box where you want to insert the file.
  2. Select the type of file you want to add from the Insert list below the Message text box.
  3. Once you have selected the type of file you want to insert, click Browse.
  4. Navigate through the folder structure to find the file. Your parent folder is shown in the dark bar after the words Current folder. As you move through subfolders, your current folder will always be shown here.
  5. Select the button next to the name of the file you want to insert.
  6. Click OK.
Besides uploading images to Quia, you can also include links on your class page to images that appear elsewhere on the Web. To do this, you must first identify a URL that points to the image that you want to display. There are different ways of finding the URL depending on the browser you are using.

If using Microsoft Internet Explorer:
Right-click the image and select Properties. A Properties screen should appear, and next to Address (URL) is the URL required for the image. Copy that URL.

If using Firefox:
Right-click on the image (or Control-click on a Mac) and select Copy image location.

If using Safari:
Control-click on the image and select Copy image.





Why is my class page hit counter stuck?
The count that appears on your screen will not change every time you reload the page. It needs a little while to "catch up" to the actual hit count. If you wait a minute or two and then reload, you should be able to observe the change.





Why can't I log in?
If you have been trying to log in, but your browser keeps looping back to the login page, it means that your browser is not accepting cookies. You can fix this by changing a configuration setting in your browser. Click here for step-by-step instructions. If you are using the AOL browser and are having this problem, you will need to use another browser to access Quia. We recommend that you download Internet Explorer, Firefox, or Safari.

If you are still unable to log in after setting your browser to accept cookies, contact us. We'll try our best to help.

If, after logging in, you are shown a list of activities that belong to someone else, that person's activity page may have been incorrectly saved by either your browser or your proxy server. See this link for possible solutions.

I forgot my password. What can I do?
I forgot my username. What can I do?





I'm on AOL and the activities are not working. How do I get them to work?
The AOL browser uses a type of image compression that can interfere with Java applets. This problem is sporadic and will sometimes show up even after the activities have been working fine for months. Symptoms of this problem include missing buttons, other missing graphics, or the whole activity appearing as a gray box. Follow these instructions to fix the problem:

1. From the toolbar, click on the My AOL button and select Preferences.
2. Click WWW.
3. Go to the Web Graphics tab.
4. Uncheck the Use compressed graphics check box.
5. If there is an Advanced tab, click on it. Otherwise, go to step 7.
6. Under the Advanced tab, click Settings, click Empty Folder, and click Yes. Go to step 8.
7. Under the Temporary Internet Files area, click Delete Files. Click OK.
8. Go to the activity page. If there is no change, press the reload button (the clockwise-pointing arrow).

If you continue to experience display problems in AOL, you should try the latest version of Microsoft Internet Explorer instead. You can download Internet Explorer at http://www.microsoft.com/windows/ie/downloads/default.asp. To get Internet Explorer to work with AOL, you must first log into AOL and bring up the AOL browser. Then you can launch Internet Explorer and access Quia.





I just made changes to an activity or class page. Why aren't they showing up?
When you load an activity, your browser stores the activity in memory. Some browsers are unable to tell when an activity has changed, so they redisplay the activity from memory instead of loading a new version from the Quia Web site. The first thing you should try is pressing your browser's Reload or Refresh button. If this doesn't work, another solution is to quit and restart your browser before revisiting the activity page. A third solution is to clear out your browser's cache, thereby forcing it to reload the activity. Click here for step-by-step directions on how to clear your browser's cache.

If, after trying these three steps, you still cannot see your changes, it may be because your school's network proxy server is caching (saving copies of) Quia's Web pages. In this particular case, it may have cached an outdated version of your activity page. Instead of fetching your latest activity page from Quia, it is just returning you its saved copy.

There are a few ways to fix this problem. Most pages on the Quia Web site tell proxy servers not to save them in a cache. If your proxy server still saves such pages, that may indicate a problem with the proxy server itself. Contact your technical support staff or ISP and report the problem; they may be willing to upgrade or fix the proxy server. If not, they may be willing to at least turn off caching for all pages on www.quia.com.

As an intermediate solution or a last resort, you can use the following trick. Suppose that the page you are trying to load has this URL:
  http://www.quia.com/jg/1000.html
Your proxy server recognizes that URL and returns a cached page. However, if, instead, you enter the URL
  http://www.quia.com/jg/1000.html?tiger
(where "tiger" is any word of your choosing) your proxy server will interpret it as a brand-new URL and will be forced to fetch the page directly from www.quia.com. To Quia, however, either URL means the same thing, so you should still get the page that you want. If you use this trick, you must be sure to vary the word that you enter after the question mark — otherwise, you may once again start receiving cached pages. Also, do not try this trick if the URL you are trying to access already contains a question mark.

For more information about this type of problem, please contact our support desk.





Why is an activity I just created not showing up in the Activities tab?
This is happening because your school's network proxy server is caching (saving copies of) Quia's Web pages. In this particular case, it has cached an outdated version of the Instructor Zone page. To fix this problem, you'll need to contact your school's technical support staff and tell them to turn off caching for all pages from www.quia.com.

As an intermediate solution or a last resort, you can use the following trick. The Instructor Zone page normally has this URL:
  http://www.quia.com/instructorZone
Your proxy server recognizes that URL and returns a cached page. However, if, instead, you enter the URL
  http://www.quia.com/instructorZone?tiger
(where "tiger" is any word of your choosing) your proxy server will interpret it as a brand-new URL and will be forced to fetch the page directly from www.quia.com. To Quia, however, either URL means the same thing, so you should still get the page that you want. If you use this trick, you must be sure to vary the word that you enter after the question mark — otherwise, you may once again start receiving cached pages. Also, do not try this trick if the URL you are trying to access already contains a question mark.

For more information about this type of problem, please contact our support desk.





Why are the activities not appearing?

First, make sure that you are using a Java-enabled browser. If you are using Internet Explorer, it should be version 4 or higher. Netscape should also be version 4 or higher. All versions of Firefox and Safari are Java-enabled. If your browser version is correct, make sure that Java is enabled:

In Internet Explorer 4, select View -> Internet Options from the menu. Click the Advanced tab and select the "Enable Java" check boxes.

In Internet Explorer 5, select Tools -> Internet Options from the menu. Click the Advanced tab and select the "Enable Java" check boxes.

In Firefox, select Tools -> Options from the menu. Click the Content tab and select the "Enable Java" and "Enable Java Script" check boxes.

In Safari, select Safari -> Preferences from the menu. Click the Security tab and select the "Enable Java" and "Enable Java Script" check boxes.


AOL users: The AOL browser uses a type of image compression that can interfere with Java applets. This problem is sporadic and will sometimes show up even after the activities have been working fine for months. Symptoms of this problem include missing buttons, other missing graphics, or the whole activity appearing as a gray box. Follow these instructions to fix the problem:

1. From the toolbar, click on the My AOL button and select Preferences.
2. Click WWW.
3. Go to the Web Graphics tab.
4. Uncheck the Use compressed graphics check box.
5. If there is an Advanced tab, click on it. Otherwise, go to step 7.
6. Under the Advanced tab, click Settings, click Empty Folder, and click Yes. Go to step 8.
7. Under the Temporary Internet Files area, click Delete Files. Click OK.
8. Go to the activity page. If there is no change, press the reload button (the clockwise-pointing arrow).

If you continue to experience display problems in AOL, you should try using the latest version of Microsoft Internet Explorer. You can download Internet Explorer at http://www.microsoft.com/windows/ie/downloads/default.asp. To get Internet Explorer to work with AOL, you must first log into AOL and bring up the AOL browser. Then you can launch Internet Explorer and access Quia.





The activities don't work anymore. How can I get them to work again?
First, try pressing your browser's Reload or Refresh button. If this doesn't work, try clearing out your browser's cache, which will force your browser to reload the activities. Click here for step-by-step directions on how to clear your browser's cache. After you clear your browser's cache, you should quit and restart your browser.

AOL users: The AOL browser uses a type of image compression that can interfere with Java applets. This problem is sporadic and will sometimes show up even after the activities have been working fine for months. Symptoms of this problem include missing buttons, other missing graphics, or the whole activity appearing as a gray box. Follow these instructions to fix the problem:

1. From the toolbar, click on the My AOL button and select Preferences.
2. Click WWW.
3. Go to the Web Graphics tab.
4. Uncheck the Use compressed graphics check box.
5. If there is an Advanced tab, click on it. Otherwise, go to step 7.
6. Under the Advanced tab, click Settings, click Empty Folder, and click Yes. Go to step 8.
7. Under the Temporary Internet Files area, click Delete Files. Click OK.
8. Go to the activity page. If there is no change, press the reload button (the clockwise-pointing arrow).


If you continue to experience display problems in AOL, you should try using the latest version of Microsoft Internet Explorer. You can download Internet Explorer at http://www.microsoft.com/windows/ie/downloads/default.asp. To get Internet Explorer to work with AOL, you must first log into AOL and bring up the AOL browser. Then you can launch Internet Explorer and access Quia.




When I log in, another teacher's page appears. Why is this happening?
This is happening because your school's network proxy server is caching (saving copies of) Quia's Web pages. In this particular case, it has cached the Instructor Zone page belonging to another teacher in your school or district. Instead of fetching your personal page from Quia, it is just returning you its saved copy (which happens to be another teacher's). To fix this problem, you'll need to contact your school's technical support staff and tell them to turn off caching for all pages from www.quia.com.

As an intermediate solution or a last resort, you can use the following trick. The Instructor Zone page normally has this URL:
  http://www.quia.com/instructorZone
Your proxy server recognizes that URL and returns a cached page. However, if, instead, you enter the URL
  http://www.quia.com/instructorZone?tiger
(where "tiger" is any word of your choosing) your proxy server will interpret it as a brand-new URL and will be forced to fetch the page directly from www.quia.com. To Quia, however, either URL means the same thing, so you should still get the page that you want. If you use this trick, you must be sure to vary the word that you enter after the question mark — otherwise, you may once again start receiving cached pages.

For more information about this type of problem, please contact our support desk.





What are the issues relating to network firewalls?
Some schools and companies use a type of firewall that is incompatible with Quia's Java applets. Sometimes under this type of firewall, Quia's Java applets will work in Microsoft Internet Explorer, but not in Netscape. For more information about this problem, click here (external link).





When I type my username into the login page, my password automatically appears. How can I stop this?
Some browsers automatically remember passwords for you when you type in your username. This can obviously cause a security problem when other people use your computer. In that case, we recommend that you disable this feature.

To disable the Internet Explorer AutoComplete feature:
  1. From the menu, select Tools, then Internet Options.
  2. Click on the Content tab.
  3. Click on the AutoComplete button.
  4. Uncheck all the check boxes.
  5. Click on Clear Forms and press OK when the box appears.
  6. Click on Clear Passwords and press OK when the box appears.
  7. Click OK.
  8. Click OK again.

To disable automatic completion in Firefox:
  1. From the menu, select Tools, then Options.
  2. Click on the Privacy tab.
  3. Click on the Saved Forms sub-tab.
  4. Uncheck "Save information I enter in forms and the Search Bar."
  5. Click on the Passwords sub-tab.
  6. Uncheck "Remember passwords."
  7. Click View saved passwords to see what passwords have been saved.
  8. Select any passwords you do not wish to be automatically completed, and click "Remove."
  9. Click Close.
  10. Click OK to close the options window.

To disable automatic completion in Safari:
  1. From the menu, select Safari, then Preferences.
  2. Click on the AutoFill tab.
  3. Uncheck all the check boxes.
  4. Click OK.




Some students are able to see the answers entered previously by other students. How do I stop this?
When you type into a text field, some browsers' auto-completion feature sometimes presents a drop-down list of values that have been previously entered into that text field. This can cause problems when, for example, two different classes use the same computers for the same Quia activities. The second class gets to see the answers entered by the first class!

To disable the Internet Explorer AutoComplete feature:
  1. From the menu, select Tools, then Internet Options.
  2. Click on the Content tab.
  3. Click on the AutoComplete button.
  4. Uncheck all the check boxes.
  5. Click on Clear Forms and press OK when the box appears.
  6. Click on Clear Passwords and press OK when the box appears.
  7. Click OK.
  8. Click OK again.

To disable automatic completion in Firefox:
  1. From the menu, select Tools, then Options. (On a Mac, select Firefox -> Preferences.)
  2. Click on the Privacy tab.
  3. Click on the Saved Forms sub-tab.
  4. Uncheck "Save information I enter in forms and the Search Bar."
  5. Click on the Passwords sub-tab.
  6. Uncheck "Remember passwords."
  7. Click View saved passwords to see what passwords have been saved.
  8. Select any passwords you do not wish to be automatically completed, and click "Remove."
  9. Click Close.
  10. Click OK to close the options window.

To disable automatic completion in Safari:
  1. From the menu, select Safari, then Preferences.
  2. Click on the AutoFill tab.
  3. Uncheck all the check boxes.
  4. Click OK.




Why do extra characters appear at the end of text that I have typed?
You may be noticing that one or two characters are added to the end of your text. For example, you might enter the text:
  The sky is blue.
  
Later, when viewing the activity or page that includes this text, it might say:
  The sky is blue.2,
  
This problem is caused by a bug in Netscape 4 on the Mac. If you are a Mac user, then we strongly recommend that you switch to Safari or Firefox. Quia does not support the use of Netscape 4 on a Mac.

Once you switch to Internet Explorer, you should log in to your account, delete the extra characters from your activities, and save your activities. After this, the extra characters will not show up again.

If you experience this problem and are not using Netscape 4, please submit a full description of your problem to our support desk.




Why did the font on my pages change?
In order to support Chinese pinyin characters, the pages of Quia Web must display in a different font. If you choose to enable Chinese pinyin language tools in your Preferences tab, the display font will change in all of your Quia pages. To revert to your activities' previous appearance, deselect pinyin in your Preferences. The pinyin accent bar will no longer appear, and some browsers will no longer display pinyin characters correctly.




How much bandwidth do I need in order to use Quia?
Quia strives to work well with as little bandwidth as possible. However, for optimal performance, we recommend that you allow 30-80 Kbps (kilobits per second) of bandwidth for each simultaneous Quia user at your site.

To determine how much unused bandwidth is currently available to you, you can use the following bandwidth test tool:

http://www.speakeasy.net/speedtest/

Note that this tool determines how much bandwidth is available at the current time, and does not account for how others at your site may use the Internet at various times during the day. Therefore, you should always check with your network administrator to determine the amount of bandwidth you can expect to be available during a given time period.




I forgot my password. What can I do?
Don't worry. Go to the password request form. A new password will be automatically sent to the e-mail address you specified during registration.





I forgot my username. What can I do?
Don't worry. Go to the username request form. Your username will be automatically sent to the e-mail address specified in your profile.





I want to change my password. What can I do?
Go to the change password form. You will be prompted to log in if you have not already done so.





How do I change my name and/or e-mail address?
Go to the Preferences tab in the Instructor Zone. After changing your profile, your activity pages will immediately display your updated information. If they don't, you may need to press your browser's Reload or Refresh button.





How do I create accented characters?
Quia provides an easy way for you to create the diacritics found in Spanish, French, Italian, Latin, German, and 15 other languages. Go to the Instructor Zone, click on the Preferences tab, and select your language next to Enable Language Tools. Once you select a language, you'll find a convenient accent bar available the next time you create or edit an activity.

If your language is not available, an alternate approach is to use the Windows Character Map application (located at Start Menu -> Programs -> Accessories -> System Tools). You will see a chart of available characters. If the font is set to Symbol, Wingdings, or another symbol font, change the font to System. Locate the accented character in the chart and double-click it. When it appears in the Characters to Copy field, click Copy. Go back to Quia and press control-v to paste the character into the location where it is needed.





How do I create activities using Asian and non-Western-European characters?
Before trying to create such activities, be sure that your browser is set up to view them. Check the language test page to see whether you can correctly view the characters of your language. If not, see Why can't I view Asian and non-Western European characters in some of my activities?

To enter Asian and non-Western European characters, you generally need to install a special operating system package or use a third-party tool like NJStar Communicator. You can use this tool to create the desired characters and then transfer them into the appropriate fields of a Quia activity editor.

When using NJStar Communicator or any other add-on tools, be sure that the character encoding of both the tool and the browser is set to Unicode and/or UTF-8. This allows Quia to correctly process and store your data. We recommend that you create a small test activity to be sure that your character data, once entered, can be viewed correctly.

For more information, or to suggest a correction, please contact our support desk.





Why can't I view Asian and non-Western-European characters in some of my activities?
If Asian or non-Western European characters do not show up correctly in your activities, you should first check whether you can correctly view Quia's language test page. If not, you should check that your browser is using the correct character encoding when viewing Quia pages. (In Internet Explorer or Firefox, you can see the current Web page's character encoding by navigating to View->Encoding or View->Character encoding.) The encoding should be Unicode and/or UTF8. If your browser is using some other encoding, such as Western European or ISO-8859-1, then change the encoding to Unicode/UTF8 and refresh the language test page.

If you still cannot view your desired language within the language test page, you may need further browser setup:

If using Internet Explorer or Firefox:
1. Navigate to View->Encoding. (Note: "Encoding" may appear as "Character Set" or "Character Encoding".)
2. Choose your language from the list. (You may need to select "More..." in order to see your language.)
3. You should be prompted to download a language pack. Proceed.
4. Once you have downloaded the language pack, change your encoding back to Unicode: View->Encoding->Unicode (UTF-8).

Return to the language test page and verify that you can view the characters on this page (you may need to refresh the page first). If you still cannot view the desired characters, please contact our support desk.

To correctly view the matching, flashcards, concentration, mini quizzes, and columns activities, you may need to download the Java plug-in, compatible with Internet Explorer, Firefox, and Safari. After you install this plug-in, please restart your computer.

Still not working? If you can see your desired language on the language test page and you have installed the Java plug-in, but you still cannot view your language inside the above activities, then do the following:

1. Locate some text of your desired language (either in the language test page or some other document).
2. Select this text, and use Control-C to copy it onto your clipboard.
3. Go to our font test page.
4. Use Control-V to paste your text into the form.
5. Click Submit your test.
6. You should now see a list of the fonts on your computer. Next to each font is the text you entered, displayed in that font. In some cases, the text shows up as invalid characters because the font is not capable of displaying the text.
7. Scroll through this list and try to find a font that correctly displays the text that you entered. You may need to press the Next Page button several times.
8. When you locate your text, note the name of the font that appears next to your text.
9. Write to our support desk, and tell us:
  • the language you are using,
  • the name of the font that "works" with your language, and
  • the URL of an activity containing text from your language language.

For more information about this type of problem, or to suggest a correction, please contact our support desk.






How does support for Chinese Pinyin work?
In order to support Chinese pinyin characters, the pages of Quia Web must display in a different font. If you choose to enable Chinese pinyin language tools in your Preferences tab, the display font will change in all of your Quia pages. Pinyin characters will display correctly in all activities but Word Search.

While you can deselect pinyin in your Preferences at any time to revert to the original font and appearance of your pages, pinyin will no longer display correctly in some browsers if you do, and the accent bar allowing students to enter pinyin characters will no longer appear. In addition, results containing pinyin characters will not display correctly if pinyin is not selected in your Preferences.

Even if pinyin is selected in the Preferences tab, pinyin characters may not display correctly in window titles and bookmark lists. This setting is controlled by the operating system, and is not related to Quia's pinyin support. For similar reasons, pinyin characters will not display correctly in Internet Explorer 5 for Mac.

If you have any other problems with the display of pinyin, please contact the support desk.






What is Quia's privacy policy?
To view Quia's complete privacy policy, click here.





I use Quia from a shared computer. Is there any way to prevent other people from accessing my account?
Yes. When you are done using Quia, you should log out. Most Quia pages (including this one) have a blue bar at the top, on the right side of which is either a Log In or Log Out link. To log out, simply click on the Log Out link. If there is no Log Out link, don't worry—you're already logged out.





Can I link to Quia from my Web page?
Yes. Many people add links from their personal or school Web pages to activities they have created at Quia. There is no need to ask for permission before linking to Quia.





My question isn't in this list. How do I get help?
Contact our support desk. We'll do our best to find a solution for you.