| A | B |
|---|
| communication | the process of conveying a message, thought, or idea so it is accurately received and understood |
| sender | a person who starts the communication process and has a mental image of what he or whe wants to communicate |
| encoder | the communication sender's mind, which forms a mental image of the message |
| message | something that is understood by the senses - usually something spoken, written, or printed |
| channels | how a message is delivered during the communication process |
| receiver | the person who gets the message during the communication process |
| decoder | the communication receiver's mind, which forms a mental image of the message received |
| feedback | a clue that reveals what message was received by the receiver |
| noise | anything that interrupts a message during the communication process |
| hearing | recognizing sound |
| listening | understanding what is heard |
| comprehension | the ability to understand materials, such as memos, reports, books, directions, and other documents associated with a job |
| margin | the blank space around the printed or written material |
| block-form | a style of business letter in which all parts begin at the left margin and are not indented |
| modified block-form | a style of business letter in which all parts begin at the left margin except the return address, date, complimentary close, name, and signature. Paragraphs are indented. |
| memo | an informal written message sent from one person or department to another employee or department within the company |
| nonverbal communication | any message that does not use written or spoken words |
| voice mail | a telephone feature that allows callers to leave a recorded message |
| cellular phone | a wireless telephone |
| walkie-talkie | a communication tool similar to a cellular phone but is limited to calling short distances |
| multitasking | doing more than one job at a time |
| teleconferencing | using a speakerphone to conduct a meeting with participants in different locations |
| videoconferencing | two or more people communicating through a video and voice link-up |
| informal communications | unscheduled communication with coworkers occurring by chance inside or outside the workplace |
| commuting | regularly traveling back and forth to work |
